Risks assessment in product quality control in enterprises
https://doi.org/10.17073/2072-1633-2017-2-147-152
Abstract
In a highly competitive market, product quality assurance is becoming a determining factor in the competitiveness of enterprises. But the uncertainty of the environment entails a sharp increase in the probability of occurrence of various types of risks. Therefore the problem of the search of approaches to minimize the risks in quality management remains urgent. In this article, we analyzed the risks arising when the products quality has to be ensured, we provides also probabilistic approach for assessing the potential consequences after different events arising. We show that risks, associated with the enterprise’s internal processes, as well as with external have a significant impact on product quality. Control of these risks is the main goal for quality management in enterprises. In this regard, we propose own measures for improving the quality of production processes and improving the efficiency of the quality management. In this connection it is necessary to expand the methodology of the quality management system by elements of risk management as well. This will increase the effectiveness of measures to ensure product quality due to the greater flexibility of the system and the ability to respond quickly to changing conditions. The authors suggest measures to improve product quality and quality management. It was noted that the many modern enterprises introducing quality management based on ISO standards, regard this procedure as a formality. This policy is rather inefficient when we try to look for additional ways to increase the products quality.
About the Authors
A. E. Makhmetova
Saratov Socio-Economic Institute (branch) of Plekhanov Russian University of Economics
Russian Federation
Russian Federation
Assistant Professor, Department of Staff Management and Psychology
M. V. Kiseleva
Saratov Socio-Economic Institute (branch) of Plekhanov Russian University of Economics
Russian Federation
Postgraduate Students
Russian Federation
Postgraduate Students
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Review
For citations:
Makhmetova A.E., Kiseleva M.V. Risks assessment in product quality control in enterprises. Russian Journal of Industrial Economics. 2017;10(2):147-152. (In Russ.) https://doi.org/10.17073/2072-1633-2017-2-147-152
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